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Telehealth and Remote Patient Monitoring
(RPM) Selection Matrix
Disclaimer
The information included in this paper is meant to assist care providers in the
understanding and selection of telehealth and remote patient monitoring (RPM)
solutions, but cannot possibly include all systems that may be available. Products
mentioned in this paper serve as illustrative examples. Information about the
functionalities and capabilities for this effort were provided by participating vendors
of telehealth and RPM solutions. A few telehealth and RPM vendors chose not to
participate. Functionalities and capabilities of listed telehealth and RPM products
have not been verified, tested, independently evaluated or endorsed by LeadingAge or
LeadingAge CAST. Please use this as general guidelines in understanding functionalities
and examples of current telehealth and RPM systems. The Telehealth and RPM
Selection Matrix may help providers identify potential telehealth and RPM solutions
that may meet their requirements, and is intended to help them target vendors to
submit a Request for Proposal (RFP). Where appropriate, provider case studies were
identified and published separately. However, providers are strongly advised to verify
functionalities of the telehealth and RPM solutions prior to final selection through
demonstrations, site visits, reference checking and other due diligence steps.
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Résumé du contenu

Page 1 - (RPM) Selection Matrix

Telehealth and Remote Patient Monitoring (RPM) Selection Matrix DisclaimerThe information included in this paper is meant to assist care prov

Page 2

Program Development & Support OfferedProgram Development (Planning, Business Model Templates, etc.)Telehealth/RPM Nurse ServicesOther Store-and-Fo

Page 3

Program Development & Support OfferedProgram Development (Planning, Business Model Templates, etc.)Telehealth/RPM Nurse ServicesOther Store-and-Fo

Page 4

Available Ancillary Sensors/DevicesStethoscopeTemperature ProbeBlood Pressure CuffWeight ScaleHeart RatePeak FlowGlucometerPulse OximeterPulse Wavefor

Page 5

High-Definition Video CameraOthers (Please Specify)Notes on Specialty Sensors OfferedSensor ConnectivityAvailable Ancillary Sensors/DevicesWiredWirele

Page 6 - System Type

Available Ancillary Sensors/DevicesStethoscopeTemperature ProbeBlood Pressure CuffWeight ScaleHeart RatePeak FlowGlucometerPulse OximeterPulse Wavefor

Page 7

High-Definition Video CameraOthers (Please Specify)Notes on Specialty Sensors OfferedSensor ConnectivityAvailable Ancillary Sensors/DevicesWiredWirele

Page 8 - Embodiment

Communications Modality (R=Required, P=Preferred, A=Available, N/A= Not Available/ Adequate)Front-End Hardware Unit User/Patient Interface & Comm

Page 9

Communications Modality (R=Required, P=Preferred, A=Available, N/A= Not Available/ Adequate)Front-End Hardware Unit User/Patient Interface & Comm

Page 10

Hardware and Software Requirements - Front EndMinimun Processor Speed, Hard Drive Storage, RAM requirements, if any applicable Operating System (OS) -

Page 11

MobileHardware and Software Requirements - Front EndLocal Model3rd-Party Hosted ModelSoftware as a Service Model (SaaS)Remote AccessOff-Line Functiona

Page 12 - Available Ancillary Sensors/

Acute Care SettingsBusiness Line/Care ApplicabilityPhysicians' OfficesEmergency DepartmentHospitalsAttending LTPAC PhysicianHousing with Services

Page 13

Hardware and Software Requirements - Front EndMinimun Processor Speed, Hard Drive Storage, RAM requirements, if any applicable Operating System (OS) -

Page 14

MobileHardware and Software Requirements - Front EndLocal Model3rd-Party Hosted ModelSoftware as a Service Model (SaaS)Remote AccessOff-Line Functiona

Page 15

Educational Self-Management MaterialsFront-End Unit Multi-Language SupportFront-End Unit SupportOn-Screen Educational Self-Management MaterialSelf-Man

Page 16

Educational Self-Management MaterialsFront-End Unit Multi-Language SupportFront-End Unit SupportOn-Screen Educational Self-Management MaterialSelf-Man

Page 17

Health Record/Report Access provided to the Following External PartiesReports and Personal Health Record (PHR)/EHR AccessCustomizable ReportsAbility t

Page 18 - Requirements - Front End

Health Record/Report Access provided to the Following External PartiesReports and Personal Health Record (PHR)/EHR AccessCustomizable ReportsAbility t

Page 19

Alerts can be sent to the Following External Parties Alert Sending ModalityAlerts and Chronic Disease Management Decision SupportClient/Patient’s Phys

Page 20

Alerts can be sent to the Following External Parties Alert Sending ModalityAlerts and Chronic Disease Management Decision SupportClient/Patient’s Phys

Page 21

Single Condition Clinical Decision Support SystemCongestive Heart Failure (CHF)Myocardial InfarctionPneumoniaChronic Obstructive Pulmonary Disease (CO

Page 22 - Front-End Unit Support

Single Condition Clinical Decision Support SystemCongestive Heart Failure (CHF)Myocardial InfarctionPneumoniaChronic Obstructive Pulmonary Disease (CO

Page 23

Business Line/Care ApplicabilityLong-term Acute Care HospitalsLong-term Care Rehab FacilitiesSkilled Nursing FacilitiesIntermediate Care FacilitiesInt

Page 24 - Record (PHR)/EHR Access

Customizable Pathways and Clinical Decision Support Systems for Multiple Chronic Conditions and Comorbidities*Congestive Heart Failure (CHF)Myocardial

Page 25

Customizable Pathways and Clinical Decision Support Systems for Multiple Chronic Conditions and Comorbidities*Congestive Heart Failure (CHF)Myocardial

Page 26 - Management Decision Support

Interfacing, Integration and Add-OnsElectronic Health Records (EHRs)Medication Adherence Monitoring DispensersSafety Monitoring Systems (e.g. Personal

Page 27

Interfacing, Integration and Add-OnsElectronic Health Records (EHRs)Medication Adherence Monitoring DispensersSafety Monitoring Systems (e.g. Personal

Page 28 - Decision Support System

Program Support Services Equipment Deliver/Pick UpSite/Home InstallationIT/Network Troubleshooting & SupportFront-End System Set-upFront-End Syste

Page 29

Program Support Services Equipment Deliver/Pick UpSite/Home InstallationIT/Network Troubleshooting & SupportFront-End System Set-upFront-End Syste

Page 30

Type of Interoperability Supported (N=None, E= Export Data Only, I= Import Data Only, or B=Bi-Directional data import and export)Supported Interoperab

Page 31

Type of Interoperability Supported (N=None, E= Export Data Only, I= Import Data Only, or B=Bi-Directional data import and export)Supported Interoperab

Page 32 - Interfacing, Integration

Clinical SupportabilityPhone Support--No, Yes (limited hours), Yes (24 hours)Web Support--No, Yes (limited hours), Yes (24 hours)E-Mail Support Listse

Page 33

Clinical SupportabilityPhone Support--No, Yes (limited hours), Yes (24 hours)Web Support--No, Yes (limited hours), Yes (24 hours)E-Mail Support Listse

Page 34 - Program Support Services

Acute Care SettingsBusiness Line/Care ApplicabilityPhysicians' OfficesEmergency DepartmentHospitalsAttending LTPAC PhysicianHousing with Services

Page 35

Warranty InformationTechnical SupportabilityPhone Support--No, Yes (limited hours), Yes (24 hours)Web Support--No, Yes (limited hours), Yes (24 hours)

Page 36 - Standards and Certification

Warranty InformationTechnical Supportability Phone Support--No, Yes (limited hours), Yes (24 hours)Web Support--No, Yes (limited hours), Yes (24 hours

Page 37

Legal/Regulatory/CyberliabilityFDA Clearance/ Listing (Cleared, Listed (this category may include Medical Device Data System (MDDS)), Pending or None)

Page 38 - Clinical Supportability

Legal/Regulatory/Cyberliability FDA Clearance/ Listing (Cleared, Listed (this category may include Medical Device Data System (MDDS)), Pending or None

Page 39

Hardware and Software Requirements - Back EndMinimun Processor Speed, Hard Drive Storage, RAM requirements, if any applicableOperating System (OS) - W

Page 40 - Technical Supportability

MobileHardware and Software Requirements - Back EndAbility to Store/Handle Attachments (Insurance card, Historical Notes, etc.)Available for PurchaseA

Page 41

Hardware and Software Requirements - Back EndMinimun Processor Speed, Hard Drive Storage, RAM requirements, if any applicableOperating System (OS) - W

Page 42 - Cyberliability

MobileHardware and Software Requirements - Back EndAbility to Store/Handle Attachments (Insurance card, Historical Notes, etc.)Available for PurchaseA

Page 43

Company’s Experience and ViabilityNumber of Years in Business Release Date of Current VersionNumber of Patients (Regardless of setting)Core Customer B

Page 44 - Requirements - Back End

Company’s Experience and ViabilityNumber of Years in Business Release Date of Current VersionNumber of Patients (Regardless of setting)Core Customer B

Page 45

Business Line/Care ApplicabilityLong-term Acute Care HospitalsLong-term Care Rehab FacilitiesSkilled Nursing FacilitiesIntermediate Care FacilitiesIn

Page 46

Strengths, Areas for Improvement, Ongoing Development and ReferencesStrengths Areas for Improvement Ongoing Development ReferencesAdvantage Home Teleh

Page 47

Strengths, Areas for Improvement, Ongoing Development and ReferencesStrengths Areas for Improvement Ongoing Development ReferencesGrandCare Systemswww

Page 48 - Company’s Experience

System TypeStore and Forward: Interactive Voice Response System (IVR)Store-and-Forward: Biometric Remote Patient MonitoringOther Store-and-Forward Sys

Page 49

System TypeStore and Forward: Interactive Voice Response System (IVR)Store-and-Forward: Biometric Remote Patient MonitoringOther Store-and-Forward Sys

Page 50

EmbodimentSingle-User/Patient Home Unit Single-User/Patient Mobile/wearable Unit Staff-Operated Multi-User Mobile Unit Multi-User Unit/KioskAdvantage

Page 51

EmbodimentSingle-User/Patient Home Unit Single-User/Patient Mobile/wearable Unit Staff-Operated Multi-User Mobile Unit Multi-User Unit/KioskGrandCare

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